Business Process quick checklist
General issues
These logs can be collected for any issues.
- Business Process event log—you can collect it from the Control Tower page directly for a failed Business Process
- workfusion.out.log—located on the Master server: {INSTALL_DIR}/supervisord/logs
- workfusion.err.log—located on the Master server: {INSTALL_DIR}/supervisord/logs
RPA
note
The default path for RPA installation is C:\RPA.
- bot-manager.log
- version file—located on the RPA Server: {RPA_INSTALL}\rpa-grid
tip
The version should be provided while submitting a ticket in Jira along with other required information.
Performance and memory
- Check free memory on the server. Go to the Master server using the
free -mcommand during issue outbreak. - View gc.log located on the Master server: {INSTALL_DIR}/workfusion/logs.
- In case of a memory issue, collect heap dumps.
- In case of slowness without a memory issue, collect thread dumps as described in Thread dump analysis.
WorkSpace and Manual Task
- workspace_sandbox/workspace_production.out.log—located on the Master server: {INSTALL_DIR}/supervisord/logs
- workspace_sandbox/workspace_production).err.log—located on the Master server: {INSTALL_DIR}/supervisord/logs
- Check the browser console (press F12 browser menu when a Manual Task is opened).
- Check Manual Task input data: all fields required for a MT contain data and all external links are valid.
Rules
- taskRedistribution.log—located on the Master server: {INSTALL_DIR}/workfusion/logs
Network
These logs can be checked in case of networking issues. You may find some HTTP status codes in exceptions.
- nginx.out.log—located on the Master server: {INSTALL_DIR}/supervisord/logs
- nginx.err.log—located on the Master server: {INSTALL_DIR}/supervisord/logs
- localhost.log—located on the Master server: {INSTALL_DIR}/workfusion/logs
- localhost_access.log—located on the Master server: {INSTALL_DIR}/workfusion/logs
- Check that certificates are installed correctly.