Troubleshoot WorkSpace issues
WorkSpace 2.0
Authentication issues: failed login and logout
Details
Symptoms
You try to log in or log out operation, and you fail.
Cause
Find the details about the issue root case in the Keycloak or WorkSpace logs. By default, specific WorkSpace logs are disabled due to the high rate of false negative messages.
To enable these logs, go to ZooKeeper and set the following property for Workspace: org.keycloak.adapters.RefreshableKeycloakSecurityContext: INFO.
For more information on setting a logging level, refer to Change a component's log level.
Failed file upload in worker answers
Details
Symptoms
You try to upload a file in an answer requiring to do so, but the file is not uploaded.
Cause
Your file name is too long. The names of any uploaded files can be no more than 60 characters long.