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Known issues

Analytics

• SLA Value by time can be inaccurate because there is no splitting on the Transaction Tracking feature during calculation.

• AutoML Dashboard: extracted and gold values for group fields are NULL.

• When the environment was stopped and then started again, the following license issues can occur:

  • License service cannot be started automatically.
  • License was deactivated.
  • For a workaround, refer to the Tableau documentation.

• List of custom dashboards cannot be refreshed in the LDAP mode. To resolve this issue, update the workfusion DB: TABLEAU_CUSTOM_DASHBOARD value in the ct.preference table. Example:

  [{"name":"User Friendly Name of Dashboard 1",
  "link":"/t//views//"},
  {"name":"User Friendly Name of Dashboard 2",
  "link":"/t//views//"}]
  

• AutoML dashboard has a 15-minute data gap: the data from the last 15 minutes is not displayed. To resolve, run ETL for two times or wait for more than 30 min for scheduler.

• While failover SQL Server nodes dashboards may have a 15-minute data gap: the data from the last 15 minutes is not displayed. To resolve, run ETL manually or wait for 15 minutes.

• Filter selection is not saved when switching to the Manual dashboard. If this is the case, apply the desired filter manually.

Control Tower

• Business Process step may still continue processing when you press Pause > Resume > Pause in a short time span.
• AutoML conflicts warning not displayed properly when importing a package from one Control Tower instance to another in a non-HA environment
• On substantially large record volumes BEP strategy may cause AutoML execution timeouts, using BP repair in Control Tower clears the processing of delayed records.
• If WorkSpace goes down when a Manual Task is stopped, part of the MT records may have indefinite status and the MT needs to be stopped again when WorkSpace goes live.
• Importing a Manual Task or a Business Process with a Manual Task package from 9.x to 10.x can lead to errors if the task includes Information Extraction sub-answers not present in 10.x. To fix these errors, select a different sub-answer type and save the answer. Learn more about Information Extraction answer types.

Asset Bundle Import

• If you import a modified AutoML model artifact, it should have a version different from the one present on a target environment. Otherwise BP execution will fail until BEP is restarted.
• Repeatable import of the Rules ot the Composite type results in duplicates created across the instance.

Security

Conduct a review to prevent malicious use of session credentials within cookies in the following cases:

• Creating a Manual Task
• Adding a new RPA server

WorkSpace

New Task Notification toggle in the application settings becomes unresponsive when the notifications.send.enabled property is set to false in the application-local.properties file.

OCR

• Linux FRE SDK 11 does not support mathematical formulas in text. Thus, when you have this type of formulas and meta text containers in your document, OCR SDK tries to process meta text containers in a native C library, and the exception is thrown. We recommend using a workaround: the parameter detectLanguage=false in OCR API disables automatic recognition of text language, and JVM does not crash.
• Business Process may fail on Linux when trying to use OCR for large documents (more than 500 pages). Issue reproduces in cases of high memory utilization on a machine. We recommend increasing task memory (-Xmx parameter) to process really large files.

Installation

During the installation, Kibana tries to connect to ELK to acquire the xPACK license, and receives a response about invalid certificates. For the temporary fix, see Fix failed Kibana authentication via self-signed certificates.