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Extraction job failed to start: no response by timeout

note

To search for a solution to the problem, you need administrator access to the WorkFusion instance. Contact the System Administrator for help.

Log in to the vds-services server over SSH and check extraction logs. The extraction log path is<installation_root_dir>/vds-data/extract/logs/\<model-code>-\<model-version>/\<egid>.log (LEGACY before Ansible instalation: /opt/<vds-env>/logs/extract/<model-code>-<model-version>/<egid>.log).

Check the job in Marathon:

1. Open http://<mesos-master>:8080/. It can be another port, so consult the admin.

2. In the application list, go to hyper models: model-code → model-version → egid.

3. If such application does not exist, check the scaling-services logs.

4. Check the status of the extract application:

   Status Waiting	Status Delayed

5. If the job status is Running, it means that the job has started, but errors occur during processing. Check the model's log.

6. If the job status is Wating for a long period (more than 10 minutes) or Delayed, it means the application failed. Check the Mesos's stdout and stderr logs:

   1. Go to the Debug tab and look for the Mesos details link.

      

   2. As you click the link, the Mesos page for the job opens. Click the Sandbox link.

      

   3. Check the sderr and stdou logs on the job details page.