Edit

Before you begin

note

Before proceeding to any other steps, first ask system administrators to verify that the WorkFusion configuration points to the correct VDS endpoint.

Before you start with the troubleshooting, you should obtain the following:

• VDS endpoint URL, meaning the REST API endpoint for VDS gateway-service.
• VDS environment name used for the S3 bucket name, RabbitMQ vhost name, and so on.
• Access to S3 buckets. As a rule, these buckets have the following names:
  • <env-name>-models: bucket for hypermodels, hereinafter the hypermodels bucket.
  • <env-name>-resources: bucket for training input (training sets, dictionaries, historical data, and so on) and trained models, hereinafter the trained models bucket.
• SSH access to the vds-services server and the machine where WorkFusion is installed to check logs.
• Access (login and password) to the RabbitMQ management console.

note

To get the access to the WorkFusion instance over SSH, contact system administrators.