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OCR license expired

Verify symptoms

There's a range of symptoms that can help you understand when an OCR component issue is related to the expired license:

• A task failed with the following error message:

  <error><message>Remaining license volume is exhausted: -70. Please contact Workfusion support to purchase more volume</message></error>
  

• You see the following message in the Control Tower dashboard:

  Your OCR license is about to expire. Less than 10% of pages left. You will need to purchase a new license in order to continue using OCR

• For a local IA Cloud Developer installation, you see the following message: FRE11 license has expired or not provided FRE12 license has expired or not provided when you start the OCR component.

Check license status

To check if the license expired, make a REST API request:

• For FREngine11: GET <OCR_HOST_URL>/api/v1/cloud/activeLicense

• For FREngine12: GET <OCR_HOST_URL>/api/v2/cloud/activeLicense

In the response, pay attention to the volumeRemaining parameter.

For details on API requests, refer to the WorkFusion REST API and OCR RESP API.

Resolve

If you confirmed your issue is due to the expired OCR license, contact the WorkFusion support to purchase or renew the license.

View also:

• Post-upgrade rudiments

• Lacking BEP resources

• Database connectivity issues

• OCR how-tos