Set assignment priority
To configure assignment priority, add the _sys_mt_hit_priority column to the Manual Task input data. The column value is used as an assignment priority. It must be within the range of 1 to 100.
The table below lists value ranges with associated assignment priority indications:
| Value | Priority |
|---|---|
| 1-33 |  Low |
| 34-67 |  Normal |
| 68-100 |  High |
The custom sorting of assignments by priority is only possible if you enable the group by priority option as described in Sort and filter assignments. Mind that every worker has to enable the group by priority option for each assigment queue individually.
If there is no _sys_mt_hit_priority column in the input data or the value is beyond the allowed range (1 to 100) or not a number, the assignment priority is the same as the Task priority.
For troubleshooting guides, refer to the following support guides: