Hits are not shown in correct order in Control Tower

The investigation steps are different, depending on which strategy you use to sort Manual Tasks.

Case 1: sorting is based on FIFO

To investigate, check the FIFO configuration:

• Verify the data in the _sys_record_order column.

• Make sure the core.task.queue.fifo.enabled parameter is set to true.

Case 2: sorting is based on DTR

warning

Dynamic Task Rendering (DTR) is not supported since Work.AI v10.2. You must not enable it. Otherwise, custom sorting will not work.

Output

If you failed to identify the root cause, continue the investigation or escalate the issue to the Support team.

Read also:

• Submitted Manual Tasks not available in WS or CT

• Issues related to Manual Task rendering in Workspace