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‎Complete BI server installation if failed on Ensure Analytics Server Installed task

The guide describes how to complete the BI server installation if it failed with the following error messages:

• Trial activation for Tableau server was not applied correctly. Refer to documentation for further steps.
• There is not enough license to promote user 3 to system admin. (errorCode=10009)

To address the issue, follow one of the instructions provided below.

BI server has access to the Internet

To complete the failed BI server installation, follow the steps below:

1. Log in to the Master server via SSH.

2. Change user to default user wfuser:

   su - wfuser
   cd /opt/workfusion/wf_installer/
   

3. Uninstall the BI software:

   ./install.sh uninstall bi
   

4. Reboot the BI server.

5. Re-install the BI server with the purchased license key for the Tableau server.

   ./install.sh install bi -e tableau_license_key="FFFF-FFFF-FFFF-FFFF-FFFF"
   

tip

After successful installation of the Tableau software, the license is activated automatically.

BI server doesn't have access to the Internet

To complete the failed BI server installation, follow the steps below:

1. Log in to the BI Server via RDP.

2. Activate the Tableau server offline. See the Offline activation guide.

3. Start the Command Prompt (not PowerShell) and log in to the BI server.

   cd c:\workfusion\WorkFusionAnalyticsServer\packages\bin.<version_code>
   tsm login -u <bi_user> -p <bi_pass>
   

   View configured values for parameters: bi_user and bi_pass

   1. Log in to the int server via SSH.

   2. Go to PACKAGE_DIR.

      cd /opt/workfusion/wf_installer
      

   3. Open the encrypted config.yml file.

      ./install.sh edit_config int
      

4. Stop and start BI services.

   tsm stop
   tsm start
   

5. Create the BI server Administrator account.

   cd c:\workfusion\WorkFusionAnalyticsServer\packages\bin.<version_code>
   tabcmd initialuser --server localhost:80 --username "<tableau_dashboard_user>" --password "<tableau_dashboard_pass>" --no-certcheck
   

   View configured values for parameters: tableau_dashboard_user and tableau_dashboard_pass

   1. Log in to the INT server via SSH.

   2. Go to PACKAGE_DIR.

      cd /opt/workfusion/wf_installer
      

   3. Open the encrypted config.yml file.

      ./install.sh edit_config int
      

6. Log in to the BI server. Go to PACKAGE_DIR and repeat BI installation.

   cd /opt/workfusion/wf_installer
   ./install.sh install bi
   

tip

After the successful installation of the Tableau software, the license is activated automatically.