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Version: 10.2.9

View logs and repair Business Processes

The WorkFusion platform provides the capability to view Business Process (BP) and Manual Task logs containing system events, error messages, and stack traces.

View Business Process event log​

To view detailed information about errors and events for a specific BP instance, open the event log by clicking the Errors icon.

The Event log popup appears.

In the popup, you can do the following:

  • Click the Export to Excel button to read, filter, and analyze logs.
  • See Hit ID, date and time, and type of events.
  • In the Description column, click the arrow button to expand descriptions and view the entire stack trace.
warning

When a user logs into a Control Tower instance using a time zone different from the Greenwich Mean Time (GMT), the Business Process event log and any exported event log sheets are in GMT, irrespective of the user time zone.

View Manual Task event log​

To open the event log for a Manual Task, select one in the Manual Tasks list, go to the Results tab, and click the Show Run's events icon.

You will see the following popup:

In the popup, the same actions are available as in the Event log popup for BPs.

Investigate Business Process errors​

If a BP has processing issues, the Event log indicator turns red:

The Errors icon signifies the following:

  • At least one record in the BP exhausted the maximum number of retries and failed.
  • Other records continue execution on different BP steps until either of the following happens:
    • Their maximum number of retries is exhausted.
    • They reach the final step.
  • The BP with processing issues is not stopped automatically. Proceed in one of the following ways:
    • Fix the BP step code, save, and repair the BP.
    • Stop the current BP instance by opening the Actions menu on the Run tab and selecting Stop. Then, copy the BP instance, fix code errors, and run it with the same or new data.

For error tiage and troubleshooting tips, see the following support documentation, depending on your probable failure scenario:

Repair Business Process​

In case a BP fails due to reasons unrelated to its configuration (external server not available, RPA node disconnect, and so on), you can try to repair it from the Run tab. To do that, click Actions and select Repair.

To repair a specific BP instance, go to the BP list, open the instance's Actions menu, and click Repair.

To repair a specific step in a BP, act as follows:

  1. Go to Results > Steps, find the failing step with the error indication.

  2. Open the Action menu and click Repair.

TROUBLESHOOTING