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Version: 10.2.8

View logs and repair Business Processes

The WorkFusion platform provides the capability to view Business Process (BP) and Manual Task logs containing system events, error messages, and stack traces.

View Event log​

To view detailed information on BP errors and events, open the Event log by clicking the Errors icon.

The Event log popup appears.

In the popup, you can do the following:

  • Click the Export to Excel button to read, filter, and analyze logs.
  • See Hit ID, date and time, and type of events.
  • In the Description column, click the arrow button to expand descriptions and view the entire stack trace.
warning

When a user logs into a Control Tower instance using a time zone different from the Greenwich Mean Time (GMT), the Business Process event log and any exported event log sheets are in GMT, irrespective of the user time zone.

To open the Event log for a Manual Task, select one in the Manual Task list, go to the Results tab, and click the Show Run's events icon.

You will see the following popup:

In the popup, the same actions are available as in the Event log popup for BPs (see above).

Investigate errors​

If a BP has processing issues, the Event log indicator turns red:

The Errors icon signifies the following:

  • At least one record in the BP exhausted the maximum number of retries and failed.
  • Other records continue execution on different BP steps until either of the following happens:
    • Their maximum number of retries is exhausted.
    • They reach the final step.
  • The BP with processing issues is not stopped automatically. Proceed in one of the following ways:
    • Fix the BP step code, save, and repair the BP.
    • Stop the current BP instance by using Actions > Stop. Then, copy the BP instance, fix code errors, and run it with the same or new data.

Repair Business Process​

In case a BP fails due to reasons unrelated to its configuration (external server not available, RPA node disconnect, and so on), you can try to repair it via Actions > Repair.

To repair a specific BP instance, go to the BP list, open the instance's Actions menu, and click Repair.

To repair a specific step in a BP, act as follows:

  1. Go to Results > Steps, find the failing step with the error indication.

  2. Open the Action menu and click Repair.

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