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OCR license expired

There's a range of symptoms that can help you understand when an OCR component issue is related to the expired license:

  • A task failed with the following error message: 

    <error><message>Remaining license volume is exhausted: -70. Please contact Workfusion support to purchase more volume</message></error>

  • You see the following message in the Control Tower dashboard:

    Your OCR license is about to expire. Less than 10% of pages left. You will need to purchase a new license in order to continue using OCR.

  • For a local Work.AI Developer installation, you see the following message when you start the OCR component:

    • In Work.AI up to v10.2.9: FRE11 license has expired or not provided or FRE12 license has expired or not provided

    • In Work.AI v10.3+: FRE12 license has expired or not provided (FRE11 deprecated)

Check license status​

To check if the license expired, make a REST API request.

  • For FREngine11: GET <OCR_HOST_URL>/api/v1/cloud/activeLicense
  • For FREngine12: GET <OCR_HOST_URL>/api/v2/cloud/activeLicense

In the response, pay attention to the volumeRemaining parameter.

For details on API requests, refer to the WorkFusion REST API and OCR RESP API.

Resolve​

If you confirmed your issue is due to the expired OCR license, contact the WorkFusion support to purchase or renew the license.

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