13 docs tagged with "OCR"

Since OCR is working closely with the database during task routing, storing, and processing, a loss of database connection also means OCR becoming non-operational.

What are quality requirements to input documents?

The article addresses OCR issues associated with quantity or quality of input documents.

Case 1: OCR returns empty ocr_json

If you noticed that the quality of the current OCR results is unsatisfying or degraded as compared to previous ones, act as follows to investigate the issue:

If you suspect your issue is related to poor OCR server performance, act as follows:

The article lists issues that can occur due to unsupported fonts, languages, or formats and solutions to address them.

You can understand BEP resources are lacking by the following symptom: you run OCR processing, and the results are not displayed for a long period (which is a really rare issue).

How to check license usage countdown

There's a range of symptoms that can help you understand when an OCR component issue is related to the expired license:

The OCR health check functionality monitors dynamically the OCR service state at specific intervals. You can retrieve results in the JSON format directly on the following path of the OCR REST API:

As you upgrade Work.AI, mistakes are possible, such as incorrect sequence of actions or a required step skipped. These entail post-upgrade rudiments: you have an updated Work.AI version, but some components or the entire platform are not operational.

Cannot launch bots locally because of duplicated dependencies