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View and manage worker data in Control Tower

View All Workers

To view and manage workers in Intelligent Automation Cloud, navigate to Workers > View All Workers.

The grid contains all workers who have submitted tasks or sent feedback on a task, including Bot Workers. It has horizontal scrolling, and you can manage the number of displayed columns by clicking the cogwheel in the top right corner.

You can perform the following bulk actions with Workers:

• Send Message. You can answer worker messages regarding tasks or offer top-priority tasks to specific workers. To send a mass message, select appropriate workers, click the Send Message button, and enter a message with a subject.
• Assign Qualification. You can assign an Accuracy Based Qualification to a worker.
• Export to Excel.

The grid can contain the following columns:

Column heading	Description
Worker Id	System-generated unique identification number assigned to each worker.
Accuracy	The percentage of all worker Answers that coincided with the Answers given by the majority.
Approval Rate	The percentage of tasks completed and approved for the worker. To calculate the value, the number of submitted correct Answers is divided by the total Answers associated with the task.
Tasks	The total number of tasks completed by the worker.
Gold Accuracy	The accuracy of the worker in terms of answering Gold questions. To calculate the value, the number of submitted correct Answers is divided by the total gold questions associated with the task.
Bonus	The total amount of bonus funds issued to the worker.
Reward	The total amount of the compensation paid to the worker.
Rank	The rank associated with the worker as compared to all workers in the system.
Pay Rate	The average pay rate per hour for the worker.
Hours/day	Total hours and days spent by the worker on tasks.
Avg. Time per Task	The average time the worker spends per task.
Added	The date and time when the worker was added to the system.
Last Activity	The date of the last recorded worker action, for instance, submission or feedback.
Country	The country of origin associated with the worker.
Bonus	Entry field used to grant a one-time bonus to a particular worker.

Worker profile

To view a worker profile, go to the Worker Id column and click the appropriate record. You can also navigate to a worker profile from the Results > Workers grid for a Manual Task.

The top panel can contain the worker's ID, name, and comments or notes. To modify any of the details, hover over the worker's name and click the pencil icon.

Performance

The Performance tab contains overall worker statistics displayed in tables and pie charts.

You can filter the data by the following parameters:

• Campaign, meaning a Manual Task or a Business Process (BP), or Use Case
• All or a particular Manual Task, BP, Use Case
• Timeline—a period to display data

Charts

On the Performance tab, the following charts are available:

• Answer Distribution. The chart displays the number of Accepted Tasks versus the number of Rejected ones.

  

• Campaign Distribution. The chart displays how many tasks a particular worker submitted in each Campaign (Manual Task or BP). Among other factors, this allows you to identify the preferred type of tasks for the worker.

  

Worker Statistics

The grid contains key worker parameters calculated based on the worker's activity.

Worker Compensation

The grid displays current worker earnings: Total Wages, Total Bonuses, and Pay Rate.

Worker Gold Performance

The section highlights the worker's gold performance indicators determined both by means of Qualification runs and by seeding regular runs with Gold Questions.

The Gold Performance grid lists the percentage of correct answers calculated by dividing the amount of submitted correct answers by the total Gold questions associated with the task. The value is calculated across all task runs.

Qualifications

The Qualifications tab provides information about the Qualifications of a specific worker. In addition, it also allows you to grant Accuracy Based Qualifications.

On the tab, you can perform the following actions with Qualifications:

• Add
• Edit by changing the Score value
• Remove

To add a Qualification, follow the steps:

1. Click the Add New button.
2. From the drop-down list under the grid, select a Qualification.
3. Enter the Score.
4. Click the Save button.

Worker Qualifications chart

The chart shows you how a worker has performed on assigned Qualifications over the course of time.

Communication Center

The Communication Center tab allows you to send messages to Workers and grant bonuses to them.

In the Worker Messages grid, you can also view full message history. To find specific messages, use the filters above the grid.

Recent Tasks

The Recent Tasks tab provides information about the tasks completed by a specific worker.

On the tab, you can perform the following actions:

• Export to Excel
• Filter the tasks
• Navigate to a specific task by clicking the Task Id