Edit

Manage Workforces and Crowds

Crowds

The Crowd is a group of workers in WorkSpace that corresponds to a set of pre-defined requirements. The following requirement types are applicable:

• Country or region
• Available working hours

For example, you can create a Crowd named WS-US consisting of WorkSpace workers who are located in the USA.

Manage Crowds

To access and manage Crowds in Intelligent Automation Cloud Enterprise, use one of the following paths:

• Workers > Workforces > Manage Crowds
• Workers > Workforces > click Create or a Workforce name > Add Crowd

The Manage Crowd popup displays the following parameters, if they are preset:

• Endpoint
• Allowed Countries
• Working Hours
• Min/Max Workload

You can perform the following actions with a Crowd:

• Create
• Edit
• Copy
• Delete

Create Crowd

To create a Crowd, follow the steps:

1. Navigate to the Manage Crowds popup as described in Manage Crowds.

2. Click the Create New Crowd button. The Create Crowd page appears on the screen.

   

3. On the page, fill in the fields based on the table below and click the Save button.

   Field	Description
   Name	Type in a unique Crowd name.
   Description	Describe the Crowd's special parameters to distinguish it among others.
   End Point	Choose the crowd-sourcing platform where the Crowd workers come from and submit tasks.
   User group	The field contains the name of a qualified Crowd migrated as a user group. For details, refer to Migrate users and qualifications from previous IA Cloud versions.
   Allowed Countries	Only workers from the listed countries are included in the Crowd. It is a text input field with a country lookup. You can add several countries or delete them if needed.
   Working Hours 1	The time during which the WorkFusion engine posts tasks for the Crowd.
   Notification Emails	Specify email addresses to receive notifications about tasks available to the Crowd.
   Max Hours per Day	When the total worker task activities exceed the specified amount of hours, the WorkFusion engine stops posting tasks to this Crowd till the end of the day.
   Minimum Commitment in Hours per Day	Set the parameter to guarantee that the Crowd is fully loaded with tasks. The distribution algorithm processes Crowds with the configured parameter in the first turn.

   ¹ If you want to show a task during business hours:8-17|Sun,Mon,Tue,Wed,Thu,Fri,Sat. The time is set in the UTC timezone. More examples:

   • When the setting is 9-17|Fri|UTC+5:30, this means the task is available on Friday from 9:00 till 17:59 India Standard Time.
   • When the parameter is set to 0-24|Mon|UTC; 16-24|Sat,Sun|UTC, the task is available during the two periods of Coordinated Universal Time.

Edit Crowd

To edit an existing Crowd, follow the steps below:

1. Navigate to the Manage Crowds popup as described in Manage Crowds.

2. In the Actions drop-down menu, select Edit Crowd.

   

3. On the Edit Crowd page, make appropriate changes and click Save.

note

From the Actions menu, you can also delete or copy a Crowd.

Workforces

The Workforce is a grouping entity that specifies who is working on a particular task. A Workforce can contain one or several Crowds.

For example, you can create a Workforce named US comprising the WS-US Crowd—WorkSpace workers who are located in the USA.

important

To be able to create tasks, you must have at least one Workforce. A Workforce must contain at least one Crowd.

Manage Workforces

To access and manage Workforces in the Intelligent Automation Cloud, navigate to Workers > Workforces.

You can perform the following actions with a Workforce:

• Create
• Edit
• Copy
• Delete

Create Workforce

To create a Workforce, follow the steps:

1. Navigate to Workers > Workforces.

2. Click the Create button. The Create Workforce page appears on the screen.

3. On the page, fill in the fields based on the table below and click the Save button.

   Field	Description
   Name	Specify a unique Workforce name.
   Description	Describe the Workforce's special parameters to distinguish it among others.
   Workload Distribution	The rule defines how to distribute tasks among Crowds according to the following parameters: Priority Working Hours Max Hours per Day Minimum Commitment in Hours per Day
   Idle time	Set the Workforce idle time in seconds.
   Crowds	Add at least one Crowd to your Workforce by clicking the Add Crowd button and selecting a Crowd. For each Crowd, set the following parameters: Priority. Obsolete starting from IA Cloud 10.2. Crowd. To change the Crowd, select or type in its name. Enable. To temporary disable a Crowd in a Workforce, remove the checkbox selection. If you do not need a Crowd in a Workforce, click the appropriate Remove link or change the Crowd. To view the Crowd parameters, click the appropriate View link.

Edit Workforce

To edit a Workforce, follow the steps:

1. Navigate to Workers > Workforces.
2. In the grid, click the Workforce you want to change.
3. On the Edit Workforce page, make required changes.
4. Click the Save button.

To copy or delete a Workforce, navigate to Workers > Workforces and click the Copy and Delete buttons accordingly.