FAQ
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This page contains the list of questions, frequently asked by our partners, customers, and users on Intelligent Automation Cloud Business.
Is Intelligent Automation Cloud a platform or a desktop tool?
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Intelligent Automation Cloud is a platform with server and desktop-based components.
Can Intelligent Automation Cloud run on Linux or Mac OS?
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No, it can run on Windows only. For more information, refer to System Requirements.
How is Business Edition deployed?
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A wizard-based installer allows selecting different deployment models. For more details, refer to Deployment Diagrams and Installation.
Are Terminal Emulators provided in Intelligent Automation Cloud?
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No. Intelligent Automation Cloud relies on third party terminal emulators in your environment.
Is there a built-in version control repository?
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It is possible to use Git for version control. You can do it from WorkFusion Studio with any Eclipse plugin for Git, for example, EGit.
Can the application process documents in different languages?
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The OCR component can process documents in several languages. For more details, read this article. The OCR component in the Enterprise Edition supports more than 200 languages.
How does the license page counter depend on the recognized page size?
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The license pages counter is decremented more than once for a single page in case the physical size of this page exceeds the physical size of an A4 page.
Physical size (square inches) of your image is calculated as follows:
- physical size of image = ( PageWidthPixel / HorizontalResolutionDPI ) * ( PageHeightPixel / VerticalResolutionDPI )
The number of pages to decrement is counted with this formula:
- n is always >= 1
- n = ~(physical size of image) / (physical size of A4 image), where
- physical size of A4 image = A4PrintHeightInch * A4PrintWidthInch
Here is an example to try and make this calculation clearer. If a page has the following attributes: Width = 3660 pixels, Height = 5163 pixels, XResolution = YResolution = 300 dpi. So, the physical width of each page is (3660/300) = 12 inches, the physical height of each page is (5163/300) = 17 inches, the area of each page is 12 * 17 = 204 square inches. And the page counter decreases by (204 square inches/97 square inches) = 2 times for this page, as the size of the A4 page is (8,27 inches * 11,69 inches = 97 square inches).
After recognition of this one image, the page counter decreases by 2.
What should I do if the OCR result link is expired?
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OCR results are deleted not by time, but according to the number of the stored OCR "tasks". The value is configured in application.properties of the OCR Service.
ocr.tasks.abbyy.storage.capacity=50
OCR inputs and outputs are stored in memory, so it's not recommended to set this value too high. For example, if your average input image size + exported document size are equal to 1 MB, and you set the capacity to 1,000, then it will consume approximately 1 GB of your RAM. Mind that the data is kept in memory, thus it will be lost as soon as you shutdown or restart the OCR Service.
How many OCR pages do I get with Intelligent Automation Cloud?
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On obtaining Intelligent Automation Cloud, you get the following number of free OCR pages:
- Business Edition: 10,000 per year
- Enterprise Edition: 100,000 per year
How does WorkFusion handle my personal data?
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Intelligent Automation Cloud is fully GDPR compliant. We gather usage statistics only if you accept this option during the installation.
Can we automate Citrix?
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Citrix and other Remote Desktop emulators stream applications as an image, making it impossible to access the underlying details like screen objects and their corresponding element IDs. They can be automated using image-based actions and OCR.
Do you provide application training and certification?
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Yes, we offer industry training on RPA and Intelligent Automation, as well as tool-based training for Intelligent Automation Cloud in our certification center - Automation Academy.
What is included in the 30-day trial?
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Business Edition includes a 30-day introductory trial of the following Business capabilities:
- multiple concurrent bots on the server
- remote connection to the server Control Tower from local Workstations
- multiple users on Control Tower with different access levels.
What happens when the trial expires?
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After the trial period, if users do not subscribe, they lose access to the Business features. They are still able to use one bot on the local machine where Business Edition is installed.
Does Business Edition provide built-in monitoring?
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Intelligent Automation Cloud Business offers the monitoring of your bots' activity in Control Tower. It displays the progress and activity status of all bots across all processes.
Are any BPM capabilities provided in the Business Edition?
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Yes, the Business Edition comes with BPM capabilities in Control Tower, which lets you design, create, run, and manage business processes that automate workflows on your end.
What type of database does Business Edition use?
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Business Edition has MySQL and PostgreSQL databases underneath.
How many bots can be deployed in the Business Edition?
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If you install Business Edition on a server, you can run up to 16 bots concurrently. The number of bots can be limited by the machine specs. See System Requirements for more details.
Can the Budiness Edition be installed on individual employees' machines?
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Yes, the Business Edition can be installed both on a server and used centrally, and on a desktop for individual use.
Is additional support provided to Business Edition users?
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Yes, the Business Edition users can get assistance from the dedicated support team in WorkFusion Service Desk.