F.A.Q
Feature
Does Isaac come with a Manual Task?
Yes, the Manual Task is available for reviewing deferrals.
Does Isaac come with an analytics dashboard?
A prebuilt analytics dashboard will be included in future releases.
Are all counterparties included in the investigation scope?
In terms of counterparty identification, the following counterparties are not covered within the investigation scope:
- Counterparties where the type is
INTERNAL_TRANSFER - Counterparties where the name matches the entity name
- Counterparties where the name matches an account holder (
alert.getLinkedBankAccounts().getAccountAdministrators()) - Counterparties where the name matches an account name (
transaction.getAccountName) - Counterparties where the name contains fewer than two characters
Connectors and sources
The folder I created for a variation disappears after the file is picked up. How do I prevent this?
By default, S3 removes empty folders. To retain your folder structure, upload a , upload a keep file in the TXT format (such as the keep.txt file). The AI Agent will ignore these files, keeping your folders intact.
Reporting and output
Can I configure where the results are stored?
By default, the final results in the form of reports are stored in S3. You can also set Isaac to send the final and fraud summary reports by email.
Storing reports in other locations requires customization.
Can output reports be modified?
For the fraud summary report and the transaction reports, you can use your own custom templates.
Troubleshooting
I have a connection leak when running files with a large number of records. What can I do to fix the issue?
The issue is associated with the connection pool managed by Spring. Spring applications typically configure connection pools using libraries like Apache DBCP, HikariCP, or C3P0, each with specific settings.
Make sure you configure access to the Control Tower database and try to optimize the connection pooling configuration. For more details, see JNW Toolkit | Access to Control Tower Data Stores and the Spring official documentation.