F.A.Q

Feature

Does Isaac come with a Manual Task?

Yes, it is available for reviewing deferrals.

Does Isaac come with an analytics dashboard?

A prebuilt dashboard is planned in further releases.

Connectors and sources

The folder I created for a variation disappears after the file is picked up. How do I prevent this?

By default, S3 removes empty folders. If you want to keep the folder structure, upload a keep file in the TXT format (such as the keep.txt file). The AI Agent will not pick up these files or attempt to process them, which allows your folders to remain intact.

Reporting and output

Can I configure where the results are stored?

Out of the box, the final results in the format of reports are stored in S3. It is also possible to send the final and fraud summary reports by email.

Storing in a different location requires customization.

Can output reports be modified?

The final summary report includes all columns submitted in the input file. Its customization requires additional work.

For the fraud summary report and the transaction reports, you can use your own custom templates.

Troubleshooting

I have a connection leak when running files with a large number of records. What can I do to fix the issue?

The issue is associated with the connection pool managed by Spring. Spring applications typically configure connection pools using libraries like Apache DBCP, HikariCP, or C3P0, each with specific settings.

Make sure you configure access to the Control Tower database and try to optimize the connection pooling configuration. For more details, see JNW Toolkit | Access to Control Tower database and the Spring official documentation.