Manual
The Manual dashboard gives access to the statistics for human task processing.
For detailed information, refer to the Views section.
When using the Manual dashboard, pay attention to the following considerations:
For the dashboard, data selection is limited to process executions over 30 days.
All time axes (KPI, volume, and speed) are linked to the process execution start date.
Views
Key Performance Indicators
The Key Performance Indicators view provides the following information supported by daily trend visualizations:
- Total number of Manual Tasks.
- Average Processing Time per Manual Task, same as Manual Handling Time indicating actual manual efforts.
- Average Waiting Time per Manual Task, meaning how long, on average, Manual Tasks reside in queues without being accepted.
- Average Cycle Time per Manual Task, meaning the average time required for end-to-end processing of a single Manual Task.
Volume
The Volume view extends KPIs, providing daily insights into Manual Task volumes broken down by the statuses:
- Completed: the assignment was submitted.
- Processing: the assignment was accepted but is not completed yet.
Manual Tasks Comparison
The Manual Tasks Comparison view allows you to compare tasks by the average cycle time and the number of involved workers.
To compare the average times of different tasks, the Average Cycle Time value is calculated as the average of averages. Each circle represents a single task and includes all submissions with average execution metrics.
Workers Comparison
The Workers Comparison view allows you to compare workers by the average cycle time and the number of submitted assignments.
To compare workers to one another, average baselines are calculated as the average of averages. Each circle represents a single worker and includes the average cycle time and the total number of submitted assignments associated with the worker.
Worker Details
Worker Details is a detailed tabular view to provide the particulars behind each task and worker with extended time statistics.
The table includes the following information per Worker Name, Business Process Name, and Task Name:
- Daily effort: average daily time spent by workers on specific tasks
- Average waiting time
- Minimum cycle time
- Percentile (25) of cycle time
- Median cycle time
- Average cycle time
- Percentile (75) of cycle time
- Percentile (90) of cycle time
- Maximum cycle time
- Completed Manual Tasks
Filters
On the Filters panel for the out-of-the-box Manual dashboard, the following default filtering options are available:
For instructions to create, set, edit, and apply filters, refer to Learn about analytics in WorkFusion | Filter dashboard data.