View Business Process results

The article details how to view and analyze Business Process (BP) results, events, and errors.

View BP events and errors

To find out about the events, such as bot or user actions or errors during a BP execution, view the BP event log. To access it from the Results tab, click the event log icon.

The icon is red if the log includes errors. Otherwise, the icon is greyed out.

Alternatively, you can access the event log and errors from the BP list by clicking the event log icon:

As you click the icon from the BP list or Results tab, the Event log popup appears. For more information about the event logs in the BP, read the View logs and repair Business Processes topic.

warning

When a user logs into a Control Tower instance using a time zone different from the Greenwich Mean Time (GMT), the Business Process event log and any exported event log sheets are in GMT, irrespective of the user time zone.

For Business Process error tiage and troubleshooting tips, see the following support documentation, depending on your probable failure scenario:

• Investigate Business Process performance degradation

• Investigate non-operational Business Process

• Investigate non-operational platform

Review BP results

The Results tab provides a comprehensive overview of a Business Process, in particular:

• BP structure
• Instance-related data
• Statistics for every BP element
• Failed BP elements and errors that caused the failure
• Execution results of individual tasks inside the BP
• Worker names and assignment-related information for individual Manual Tasks (if any)

The Results tab becomes available as soon as the BP is launched on schedule or manually. The tab has two areas (the digits below correspond to the ones in the figure above):

1. Information header
2. Tab view

note

The appearance of some sections within the tab can differ, depending on user permissions and licenses.

Information header

The information header comprises the following elements:

1. Instance menu

   The drop-down menu provides information about the BP structure. Choose an individual BP element (instance) from the tree structure to display the associated Results tab.

   

   The instances are displayed in the order of execution, with the main BP as the first option. The current instance is displayed in bold. The icon to the left of the instance name denotes its type or status:

   Icon	Description
   	Business Process or sub-process
   	Bot Task
   	Manual Task
   	Instance execution failed with error

   To expand the components of the sub-process, select the arrow (>) near its title:

   

2. Instance metadata

   

   Instance metadata comprises the following:

   • Version
   • Author and creation date
   • Execution status
   • Event log
   • Automation status
   • Business Process tags

   The exact layout depends on the selected instance type and user licenses. To open the full log event, click the Event log icon.

Tab view

The exact available tabs depend on the Instance menu selection:

• For sub-processes, Bot Tasks, and BPs with only Bot Tasks, only the Summary tab is available.
• For BPs with both Manual and Bot Tasks, available tabs include Summary and Workers. Mind that the Workers tab is displayed if the user has the Manage Workers permission.
• For Manual Tasks, available tabs are Summary, Workers, and Assignments.

Select one of the tabs to view specific information.

Summary

The Summary tab comprises up to three blocks:

• Statistics

  The block is shown for any instance type. Its appearance depends on the type of the selected instance.

  Sample statistics block for a Bot Task:

  

  Sample statistics block for a Manual Task:

  

• Steps

  The block is shown for compound instances—BPs or sub-processes. It displays an instance structure and enables you to perform specific actions with the instance: view statistics and full event log, generate a snapshot, and so on. The actions a user can select depend on the instance type and license.

  

• Data or Final Results

  You see either Data or Final Results, depending on the instance type you selected. The Final Results block is displayed for a BP, provided at least one record passed through all its steps. This block shows each record in a selected instance.

  

  If no record has passed through the BP yet, you see the following message:

  

  The Data block is displayed for Manual or Bot Tasks.

  

  To customize the look of the Data or Final results block tables, use the table tools.

To expand a block, click its header or the plus (+) sign.

Workers

The Workers tab provides an overview of all human workers involved in a Manual Task for the BP, depending on the selected instance.

Assignments

The Assignments tab displays information about the workers' answers related to a specific task.

Actions

On the Results tab, the following actions are available:

1. Click to update all information on the Results tab (information header, expanded blocks, tables).

2. Select to generate and download snapshots of the selected instance.

3. Select to open a list of actions. These actions are related to the overall Business Process, not only the selected instance.

   Depending on the execution status of the BP, the list can include the following actions:

   • Copy
   • Pause
   • Resume
   • Stop
   • Repair
   • Download Original Data
   • Delete

Table tools

Table tools apply to all tables on the Results tab:

• Data
• Final Results
• Workers
• Assignments

The tools include the following:

• Table settings

  In the top right corner of a table, click the cogwheel icon to open the Table Settings menu.

  

  In the menu, select the columns you want to see in your table.

  

• Export

  Click the button to export any table in the XLSX or CSV format. Mind that the export covers only the columns selected in the Table Settings menu.

  

• Filters

  Add one or multiple parameters to filter the table data.

  

• Quick navigation across columns

  In the drop-down box, select a column name to quickly navigate to it.