Run investigation

Once the Adverse Media Monitoring skill is installed and the configuration is complete, you can initiate investigations in one of the following ways:

• Start the Business Process from Control Tower
• Run it via the Ad hoc investigation search tool
  • Start Ad hoc investigation
  • Run ad-hoc search
• Call AMM REST API
• Ingest articles and entity details via a flat file

Start Business Process from Control Tower

You can initiate Adverse Media Monitoring in Control Tower by running the core or Ad hoc Investigation Business Processes (BP). The main difference between them is that the Ad hoc Investigation creates an ad-hoc search screen that enables analysts and business users without access to Control Tower to initiate investigations from Workspace, for instance, as part of a transaction monitoring fraud alert investigation.

To start the core BP, do the following:

1. In the Control Tower menu, click the Digital Workers section, click View All, and find the Evelyn: Adverse Media Monitoring group.

2. In the group, find the variation you wish to use and click it.

   

3. Click the Adverse Media Monitoring BP to expand the process definition, click the Menu button (...), and select one of the following steps:

   • If it is not processing, click Edit and Run. The Edit Business Process window appears.

   • Click Copy to create another instance of the process. Thus you can run a new instance without impacting an existing one.

     

4. In the Business Process window, go to the Data tab and select Upload your data. The Upload your main data window appears.

   

5. In the window, click Add, select a CSV input file, click Open, and then click Upload. The data is uploaded to the Business Process.

   note

   If you are using the Human-in-the-loop feature, you can “pre-assign” tasks to workers in your organization. To do this, enter the worker’s id in the _sys_mt_hit_assignee column for the required entity rows of the input CSV file.

   Currently, real time validations are not supported. If a BP can't recognize a value in the sys_mt_hit_assignee column, the associated task is not assigned to any worker.

6. Go to the Run tab and click Run this process to start the BP.

If the Manual Task is enabled, the investigations appear within Workspace as they are complete. If it is disabled, the reports are generated and stored within the location that was specified during the installation and configuration of AMM.

note

Occasionally no results are found for the search. If this occurs, a report for each entity is created. A separate email with a link to view and download the report is sent for each entity that does not have search results. A copy of this report is also stored in the location specified during the installation and configuration of AMM.

Once all of the entities within the input file have been processed, the Business Process automatically ends.

Run via Ad hoc investigation search tool

The Ad hoc investigation search tool is a business process that allows customers to trigger Adverse Media Monitoring from the Workspace user interface. It is available after installing and configuring Adverse Media Monitoring.

Start Ad hoc investigation

To start an Ad hoc investigation, do the following:

1. In the Control Tower menu, click the Digital Workers section, click View All, and find the Evelyn: Adverse Media Monitoring group.

2. In the group, find the variation you wish to use and click it.

   To configure the number of ad-hoc search tasks that will be created in Workspace, click Prepare, and go to the Investigation step > Variation. By default, a variation is created when you configure the Investigation step after the installation.

3. Click the Adverse Media Monitoring Ad hoc investigation group to expand it, then click the Menu button (...), and select one of the following steps:

   • To run the Ad hoc investigation, click Edit and Run. The Edit Business Process window appears.
   • To create another instance of the BP, click Copy. Thus, you can run a new instance without impacting an existing one.

4. In the Business Process window, go to the Run tab and click Run this process to start the Business Process.

Run ad-hoc search

To run an investigation using the ad-hoc search screen, do the following:

1. Log in to Workspace, find Submit Adverse Media Monitoring Investigation request vX.X, and open it:

   

2. In the Entity information group, enter data for the entity you wish to screen.

   Only Entity name is required to initiate a search. All other fields are optional but encouraged since more information on the entity enables the automation to eliminate more false-positive results.

   You can either upload data via a CSV file or enter the data manually.

3. Review the settings in the Requests details group. If necessary, in the Search Time Period box, select a different time for scanning.

   Here, you can only change Search Time Period. Other fields are configured in Control Tower and listed on this screen for reference only.

4. Review the settings in the Results group:

   1. Select the Assign to me checkbox to automatically take the investigation results.
   2. Enter the one or several email addresses where to send the results. In Send copy to box, it is recommended to specify a group email so that other team members can refer to previous investigations and their results.

5. Click the Submit button.

Once the results are ready, an email notification is sent with a link to the assignments in Workspace and the final report.

If your organization does not use the Human-in-the-loop feature, you only receive a final report. This is also indicated on the ad-hoc search screen.

note

In some cases, no results are found for the search. If this occurs, a report for each entity is created. A separate email with a link to view and download the report is sent for each entity that does not have search results. A copy of this report is also stored in the location specified during the installation and configuration of AMM.

Call AMM REST API

Adverse Media Monitoring can be invoked by calling the WorkFusion AMM REST API.

You must first configure a variation as it requires the BP associated with a configured variation. For details, see the Configure REST API endpoints part.

Also see Running skills via REST API.

Ingest via flat file

To enable ingesting articles and entity details via a flat (CSV) file, the first step is to configure a variation and specify the bucket and file location in MinIO (S3).

Once configured, drop a file in the correct format into the specified location for the variation you wish to use. The input file will automatically be picked up and processed.