Edit

View Business Process results

See BP events and errors

To find out about the events (bot or user actions) or errors during a Business Process (BP) execution, refer to the BP event log. To access it, click the event log icon you can find on the BP list page and the Results tab.

The Event log popup appears:

warning

When a user logs into a Control Tower instance using a time zone different from the Greenwich Mean Time (GMT), the Business Process event log and any exported event log sheets are in GMT, irrespective of the user time zone.

For more information about BP event logs, read the View Business Process logs topic.

View BP results

To access a comprehensive overview of a Business Process and its elements, navigate to the Results tab. It shows:

• BP structure
• Instance-specific data
• Statistics for every BP element
• Failed BP elements and errors that caused the failure
• Execution results of individual tasks in a BP
• Workers' names, answers, and feedback for individual Manual Tasks

The appearance of some tabs may vary, depending on the specific user permissions and license.

In general, the Results tab has two areas:

1. Information header
2. Tab view

Information Header

1. Instance menu

The instance drop-down menu provides information about the BP structure. Instances are displayed in the order of their execution. The first position is always the entire BP.

Choose an individual instance from the tree structure to display its Results tab. The current instance is displayed in bold.

The icon to the left of the instance name denotes its type or status:

Icon	Description
	Business Process or sub-process
	Bot Task
	Manual Task
	Instance execution failed with error

To expand the components of a sub-process, select the arrow sign (>) near its title.

2. Instance data

Instance-specific data comprises:

• Version
• Author and creation date
• Execution status
• Event log
• Automation status
• Business Process tags
• Unread workers' messages

The layout is defined by the selected instance type and user licenses.

Tab view

The Tab view may have different sections, depending on the BP element you selected in the instance menu.

Generally, the following rules apply to the Tab view sections:

• Only Summary is available for sub-processes, Bot Tasks, and a BP with Bot Tasks only.
• For a BP with both Manual and Bot Task, the tab comprises Summary, Workers, Feedback.
• For Manual Tasks, available sections are Summary, Workers, Assignments, Feedback.

The Workers tab is displayed only provided the user has the MANAGE_WORKERS permission. For details, refer to Role Management.

To view specific information, select an appropriate tab:

Summary

The Summary tab displays up to three blocks that you can expand by clicking their header:

• Statistics

  Statistics is shown for any instance type. The look of the Statistics tab depends on the type of the selected instance.

  Sample statistics chart for a Bot Task:

  

  Sample statistics chart for Manual Task:

  

  To update the Statistics view, click the Refresh button.

• Steps

  The Steps section is shown for compound instances: BP or sub-processes. It displays the instance structure. You can manage each instance: view statistics and complete event logs, generate snapshots of the process, evaluate Cognitive Bots, and so on. The actions you can select depend on the instance type and license.

  

  To update the view, click the Refresh button.

• Data

  The Data section is displayed for Manual or Bot steps.

• Final Results

  The Final Results section is shown for a BP if at least one record has passed through all the steps. This section displays each record in a selected instance.

  

  If no record has passed through the BP yet, you see the following message:

  

  To update the view, click the Refresh button.

Workers

The Workers tab provides an overview of all human workers for a Manual Task (or BP if selected).

Assignments

The Assignments tab displays information about the workers' answers related to a specific task.

Feedback

The Feedback tab is available for Manual Tasks or BPs with Manual Tasks. It contains all messages from workers for the selected element.

Unread messages have a blue background. Select a message to read the full text, reply to, or delete it.

To go back to the list view of all messages, click All Messages.

Actions

Available actions include the following:

Controls	Description
	Update all information on the Results tab (info header, expanded blocks, or table).
	Generate and download snapshots of the selected instance.
	Select to open the full list of actions. These actions are related to the Business Process as a whole, not only the selected instance. Depending on the execution status of the BP, the list may include the following actions: Copy Pause Resume Stop Repair Download Original Data Delete .

Table tools

The table tools apply to all tables on the Results tab: Data, Final Results, Workers, Assignments. The tools are as follows:

• Table settings

  In the right corner of the table, select the cogwheel button to choose the columns you want displayed in your table view.

  

• Export

  Click the Export button to export any table in the format of your choice. Only columns selected in the table settings are exported.

  

• Filter

  Filter through table columns using one or multiple parameters.

  

View All BPs

To view all BPs with their details, go to Business Processes > View All Business Processes. For details, refer to View all Business Processes