FAQ on using AI Agent chat-based interface
Product description
Definitions
Chat history refers to all interactions in the chat interface, including, but not limited to, questions, answers, requested actions, and updates.
An account stands for the user account that they create when registering to use the service.
An action or task refers to calling an AI Agent directly to request a screening or other type of information review.
The AI Agent chat interface is a chat-bot style interface that allows you to get answers to common AI Agent questions and actions hosted and controlled in a WorkFusion environment.
Lite vs full version
Lite (LT) (vs full or enterprise version) allows one to use or try an AI Agent with the default configuration. Below is a list of the differences between the two versions:
| Capability | Lite (LT) version | Enterprise (full version) |
|---|---|---|
| Secured connectivity (proxy) | Yes | Yes |
| Chat UI powered by large language models (LLM) | Yes | No |
| Trigger workflow using large action models (LAM) | Yes | No |
| Emailed reports | Yes | Yes |
| Sources used | Google for AMM, NSS, and PSS provides alerts and hit information | Google, Lexis Nexis, Thomson Reuters CLEAR, Factiva, World-Check One, and others |
| Control Tower and Workspace access | No | Yes |
| Trigger via API, ad hoc GUI, or batch uploads | No | Yes |
| Direct connectivity to systems | No | Yes |
| Human-in-the-loop review | No | Yes |
| Tailor or customize workflows | No | Yes |
| Configure model thresholds, stopwords, and so on | No | Yes |
AMM default configuration
For Evelyn Adverse Media Monitoring (AMM), an action means submitting entity information for Adverse Media Monitoring with the following default configuration:
Source or data provider: Google
Keywords: for default keywords, see the Evan documentation.
Model thresholds and settings:
Date of birth matching: 2 years
Model version: the latest model version available for the latest AI Agent version
Duplicate detection threshold: 50%
In the chat, the AMM AI Agent provides instructions on how to submit a request. As long as the user has a valid subscription, the results are emailed to them once the processing is completed.
NSS default configuration
For Name Sanctions Screening (NSS), an action means submitting entity and Alert/Hit information from a screening system to be reviewed and adjudicated.
The NSS chat-based AI Agent implementation uses the following default configuration:
Source or data provider: not available; data is provided in an input file.
Stopwords: for default stopwords, see the NSS documentation.
Model thresholds and settings: the latest model version available for the latest AI Agent version.
In the chat, the NSS AI Agent provides instructions on how to submit a request. As long as the user has a valid subscription, the results are emailed to them once the processing is completed.
Pricing plans
The table below lists pricing plans for using the chat-based interface to assist you in running records in AI Agents.
| Pricing tier | Monthly subscription cost | Cost per transaction (overages) | Transactions per tier |
|---|---|---|---|
| Starter | $150 | $1.50 | 100 |
| Standard | $675 | $1.35 | 500 |
| Standard+ | $1,250 | $1.25 | 1,000 |
Users commit to a monthly subscription tier. Overages are allowed and billed to the user at the tier they chose unless they opt for a different plan.
Free trials are available for short periods only. The maximum transactions allowed during a free trial is 1,000 (highest monthly tier).
For any issues requiring the support service assistance, submit a request at the customer support portal.
Navigate to the mentioned Stripe dashboard pages to get the following information:
For information on usage policy and conditions, read the following:
Revenue recovery
For information on retries, navigate to https://dashboard.stripe.com/revenue-recovery/retries.
Card payment retries: use a Smart Retry policy for subscriptions, which entitles you to retry up to eight times within two weeks.
Bank debit retries: no.
Subscription status: if all retries for a payment fail, cancel the subscription.
Invoice status: if all retries for a payment fail, leave the invoice past due.
For information related to recovery emails, navigate to https://dashboard.stripe.com/revenue-recovery/emails.
Recovery email: send emails when card payments fail.
Expiring card email: send emails about expiring cards.
Billing management
For information on subscriptions and emails, navigate to https://dashboard.stripe.com/settings/billing/automatic.
Manage free trial messaging
Customer emails: send a reminder email seven days before a free trial ends.
Statement descriptor: add a one-time Trial over message to the statement descriptor.
Prevent failed payments
- Upcoming renewal events: create an event for upcoming invoices seven days before a subscription is renewed.
Manage customer emails
For customer emails, you can configure the following:
Send emails about upcoming renewals
Send emails about expiring cards
Manage failed payments for subscriptions
Card payments: you can use a Smart Retry policy for subscriptions, which entitles you to retry up to eight times within two weeks, and set emails to be sent when card payments fail.
Bank debit payments: not applicable.
Subscription status: if all retries for a payment fail, cancel the subscription.
Invoice status: if all retries for a payment fail, leave the invoice past due.
Manage disputed payments
- Subscription status: if a dispute is opened, leave the subscription past due.
Manage payments requiring confirmation
Enable 3D Secure: no.
Customer emails: no.
Subscription status: if a recurring payment is incomplete for 15 days, cancel the subscription.
Invoice status: if a payment is incomplete for 15 days, leave the invoice as is.
Manage invoices sent to customers
Customer emails: send finalized invoices and credit notes to customers.
Subscription status: if an invoice is past due by 60 days, leave the subscription past due.
Invoice status: if an invoice is past due by 60 days, leave the invoice past due.
Invoices
For invoice management, navigate to https://dashboard.stripe.com/settings/billing/invoice.
Invoicing settings
Invoice numbering: sequentially for each customer.
Invoice PDFs: include PDF links and attachments on the invoice emails and payment page.
Manual tax amount rounding: round specified taxes manually at the invoice level.
Default memo: Thanks for your business!
Default memo: AR@workfusion.com.
Default item prices: include inclusive tax.
Default payment terms: 30 days after an invoice is sent.
Invoice payment page: include a Stripe-hosted link to an invoice payment page in the invoice email.
Invoice finalization grace period
The grace period for invoice finalization is one hour.
Advanced invoicing features
- Card payments: use a Smart Retry policy for subscriptions, which entitles you to retry up to eight times within two weeks, and set emails to be sent when card payments fail.
Invoice tax information
- TAX ID: no