View Business Process logs
The WorkFusion platform provides a capability to view Business Process (BP) and Manual Task logs containing system events, error messages, and stack traces.
If a BP has processing issues, the Errors icon is displayed in the BP list:
When the Errors icon is displayed, it means:
- At least one record in the BP exhausted the maximum number of retries and failed.
- Other records continue execution on different BP steps until either of the following happens:
- Their maximum number of retries is exhausted.
- They reach the final step.
- The BP with processing issues is not stopped automatically. You need to perform either of the following actions:
- Fix the BP steps code, save, and select Actions > Repair.
- Stop the current BP instance by using Actions > Stop. Afterwards, you can copy the BP instance, fix code errors, and run it with the same or new data.
View Event log
To view detailed information on BP errors and events, open the Event log by clicking the Errors icon.
The Event log popup appears.
In the popup, you can do the following:
- Click the Export to Excel button to read, filter, and analyze logs.
- See Hit ID, data and time, and type of events.
- In the Description column, expand descriptions to view the entire stack trace by clicking the arrow button.
warning
When a user logs into a Control Tower instance using a time zone different from the Greenwich Mean Time (GMT), the Business Process event log and any exported event log sheets are in GMT, irrespective of the user time zone.
To open the Events log for a Manual Task, select one in the Manual Task list, go to the Results tab, and click the Show Run's events icon.
You will see the following popup:
In the popup, the same actions are available as in the Event log popup for BPs (see above).
If some Bot steps have errors that are not connected to their configuration (external server not available, RPA node disconnected, so on), you can repair them as described in this Repair Business Process instruction.