8.5

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Deactivating WorkFusion Analytics license

If WorkFusion Analytics Server and Desktop need to be upgraded, deactivated keys will be used to activate new versions. There are two ways to deactivate product keys - one procedure if the computer has internet access, and a different procedure if it doesn't. Follow the procedure for your scenario.

Deactivate on computer with Internet access

WorkFusion Analytics Server

  1. Sign in to the computer running WorkFusion Analytics Server.
  2. Navigate to Start > All Programs > WorkFusion Analytics Server > Manage Product Keys.
  3. Select the product key that you want to deactivate and click Deactivate.
  4. When prompted, click Yes.

WorkFusion Analytics Desktop

  1. Start WorkFusion Analytics Desktop on the BI server where you originally installed it.

  2. Select Help > Manage Product Keys.

  3. In the Manage Product Keys dialog box, select the product key and click Deactivate.

  4. Close WorkFusion Analytics Desktop.

Deactivate offline

Steps 3-5 are the same for Server and Desktop product keys deactivation process.

WorkFusion Analytics Server

  1. Sign in to the computer running WorkFusion Analytics Server.

  2. Navigate to Start > All Programs > WorkFusion Analytics Server <version> > Manage Product Keys.

  3. In the Manage Product Keys dialog box, select the product key to deactivate and click Deactivate.

    A prompt will display asking to save the return.tlq file for processing.

  4. Click Save.

  5. From a computer that has internet access, go to the Activation page on the Tableau website, click Choose File, select return.tlq, and then click Upload Activation File.

    Tableau sends you a return.tlr file.

  6. On the computer running WorkFusion Analytics Server, copy the return.tlr file into the WorkFusion Analytics Server bin folder.

  7. Open a command prompt as an administrator and navigate to the WorkFusion Analytics Server bin folder.

  8. Run the following command: tabadmin activate --tlr return.tlr

WorkFusion Analytics Desktop

  1. Start WorkFusion Analytics Desktop.

  2. Select Help > Manage Product Keys.

  3. In the Manage Product Keys dialog box, select the product key to deactivate and click Deactivate.

    An error message appears and prompts you to save the return.tlq file for processing.

  4. Click Save.

  5. From a computer that has Internet access, go to the Activation page on the Tableau website, click Choose File, select return.tlq, and then click Upload Activation File.

    Tableau sends you a return.tlr file.

  6. Copy the return.tlr file to the computer where you're uninstalling WorkFusion Analytics Desktop.

  7. Double-click the return.tlr file. Nothing is displayed, but this deactivates the product key.

  8. To verify that the product key is deactivated, start WorkFusion Analytics Desktop. If it asks you for a product key, the product key was deactivated successfully.

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