PM FAQ
Platform Monitoring
What types of data and intelligence will the customer get from the Platform Monitor?
Alerts, Email Notifications, Health Check Messages (Errors, Warnings, Information)
What are the data points that it sends?
WorkFusion components like CT, WS, OCR, RPA
Does the Platform Monitor have the ability to take action if something is wrong or is it merely a repository of information?
Yes, it is possible to execute actions and restart/stop components and processes, so it not just stores information. But not automatically.
Does the monitor only show real-time results? Or do you also have ability to view at different previous time intervals (e.g., 6 nodes have been 99% active over past 30 days)?
At the moment we show real time and historical data saved in database of PM for metrics which we collect, this is configurable.
Does it include the specific task that a bot may be working on so it can be traced back to a specific process within a Control Tower?
Not really, for this Control Tower Business Process list and Analytics can be used.
Can the Platform Monitor be used to optimize the scheduling of business processes?
For this Analytics for RPA can be used.
Integration
What system monitoring software would the customer ask us to integrate with? How does this integration work?
PM has API so it is possible to integrate it with APM system of customer.
Configuration
Can you manipulate the verbosity of the Platform Monitor (i.e, reporting every 5 minutes to every 5 seconds)?
Yes, it is possible to change it via the configuration.
Can single PM monitor several Contol Towers and other components?
Yes it can be done for HA setup, but for multi tenant that is not possible at the moment.
Can PM be installed on the same APP server where Control Tower is installed?
Not at the moment, it should be installed on a separate server to enable correct monitoring for the case if APP server is down.